Refund Policy
We strive to provide high-quality digital products and a smooth buying experience. Please read our refund policy carefully before making a purchase.
Digital Product Notice
All products sold on our platform are digital goods.
Once login details or product information have been delivered, the order is considered fulfilled.
Because of the nature of digital products, refunds are limited and subject to the conditions below.
Eligible for Refund or Replacement
You may qualify for a refund or replacement if:
The account login details are invalid at the time of delivery
The account does not match the product description
You did not receive your order
There is a verified technical issue on our end
You must contact support within the stated protection period and provide your Order ID and proof (screenshots if required).
Not Eligible for Refund
Refunds will NOT be issued in the following cases:
You changed your mind after purchase
You no longer want the account
You failed to secure the account after delivery
The account was suspended due to your actions
You violated platform or game policies
You missed the protection claim window
Replacement Policy
In eligible cases, we may provide:
A replacement account of equal value
A store credit
A partial refund (if applicable)
Each case is reviewed individually by our support team.
Refund Processing Time
If approved:
Refunds are processed within 3–7 business days
Processing time may vary depending on your payment provider
How to Request a Refund
To request a refund:
Contact support
Provide your Order ID
Explain the issue clearly
Attach screenshots if necessary
Our team will review your request and respond promptly.
Final Decision
We reserve the right to:
Deny refund requests that do not meet policy requirements
Investigate suspicious or fraudulent claims
Update this policy at any time
Our Commitment
We aim to maintain a fair and secure marketplace for both buyers and sellers.
If there is a genuine issue, we will work with you to find a reasonable solution.