Welcome to our Help Center
We’re here to make your experience smooth, secure, and hassle-free. Below you’ll find answers to the most common questions about orders, payments, delivery, and support.
Orders & Delivery
How long does delivery take?
Most orders are delivered within 5–30 minutes after payment confirmation. In rare cases, it may take up to 24 hours due to high demand or verification checks.
How will I receive my order?
Your account or digital product details will be delivered to:
Your registered email address
Or directly on the order confirmation page
Please make sure your email is correct during checkout.
I didn’t receive my order. What should I do?
Check your spam/junk folder
Make sure payment was completed successfully
Contact our support team with your Order ID
Payments
What payment methods do you accept?
We accept major debit/credit cards and other secure online payment methods shown at checkout.
My payment failed but money was deducted. What now?
Sometimes banks place temporary holds. If your order is not confirmed within 30–60 minutes, contact us with proof of payment.
Account Safety
Are the accounts secure?
All accounts are checked before delivery. We recommend changing login details immediately after receiving your order for extra security.
Can I change the email/password?
Yes. Full instructions are provided with your order so you can secure your account.
Refund & Replacement Policy
Do you offer refunds?
Due to the digital nature of our products, refunds are generally not available once delivery is completed.
What if there is a problem with my order?
If your account does not match the description or has issues, contact support within 24 hours. We will review and provide a replacement if eligible.
Contact Support
If you need help, our support team is ready to assist you.
Please include:
Your Order ID
A clear explanation of the issue
Screenshots (if applicable)
Support Email: Info@gtalux.com
Support Hours: 24/7